Privacy Policy

1. General

1.1. Biomax Green Pte Ltd (“Biomax”, “we”, “our”, or “us”) is committed to protecting your personal data and ensuring its confidentiality. This Privacy Policy (the “Policy”) outlines how we collect, use, store, and protect personal data in accordance with applicable laws, regulations, and industry’s best practices. It also helps you understand what personal data we collect and how we use it in connection with your use of our website and services (the “Website”).

1.2. By accessing the Website and accepting this Policy, you consent to the collection, use, storage, and disclosure of your personal data as described in this Policy. This Policy is effective as of 23 September 2025 for all existing users and applies immediately to all new users.1vw

1.3. “Personal Data” shall have the meaning ascribed to it under the Singapore Personal Data Protection Act 2012 (PDPA), which refers to data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which the organization has or is likely to have access.

1.4. We reserve the right to amend or update this Policy at any time by posting the revised version on the Website. Unless otherwise stated, such amendments shall take effect 7 days from the date of posting. You are encouraged to review this Policy periodically. If you have questions regarding this Policy, you may contact us at:

Biomax Green Pte Ltd
Attn: Finance Department
Blk 3, Kim Chuan Lane #02-01, Singapore 537069
Or via the Contact Us form on the Website.

1.5. All capitalized terms used in this Privacy Policy that are not defined herein shall have the same meanings ascribed to them in our Terms and Conditions.

2. What Personal Data We Collect and Why We Collect It

2.1. When you visit our Website without actively providing any personal data, you remain anonymous to us. We do not collect information that identifies you personally unless and until you voluntarily submit such information through forms, registrations, purchases, or other interactions on the Website.

2.2. If you choose to provide us with your personal data—such as when creating an account, making a purchase, submitting an inquiry, or subscribing to updates—you consent to the collection, use, transfer, and storage of that data in accordance with this Privacy Policy.

2.3. Your personal data may be collected for the following purposes:
• To process and fulfil your orders
• To manage your account and provide customer support
• To improve our products, services, and Website functionality
• To send you transactional or promotional communications (only with your consent where required)
• To comply with legal or regulatory obligations

2.4. All personal data collected will be stored securely on servers controlled by Biomax Green or its authorized third-party service providers.

3. Comments

3.1. When you submit comments on the Website, we collect the data entered into the comments form, as well as your IP address and browser user agent string. This information is collected for the purpose of detecting and preventing spam or abusive content.

3.2. An anonymized hash (a coded representation) of your email address may be provided to the Gravatar service to check if you have a registered profile image. If you do, and your comment is approved, your profile image may be displayed publicly alongside your comment. The Gravatar service is operated by Automattic Inc., and its privacy policy can be found at: https://automattic.com/privacy/.

4. Media
If you upload images to the Website, you are advised to ensure that such images do not contain embedded location data (EXIF GPS). This is because visitors to the Website may be able to download and extract such location information from the images. Biomax Green Pte Ltd does not actively monitor or remove EXIF data from uploaded media and disclaims liability for any unintended disclosure of personal data resulting from such uploads.

5. Contact Forms
5.1. When you engage with our contact forms or other interactive features on the Website, we may collect and store the following categories of personal information:
5.1.1. Identification and Contact Information
Such as your name, email address, physical mailing address, date of birth, and gender

5.1.2. Financial and Payment Information
Where applicable and depending on the services used, we may collect financial details including credit card or bank account information for payment and billing purposes.

5.1.3. Transactional Information
Details related to your interactions with us, including purchase history, product inquiries, and user-generated content such as reviews.

5.1.4. Shipping and Billing Information
Postage, billing, and other delivery-related details that you provide during a transaction.

5.1.5. Communications and Correspondence
Information exchanged through community discussions, live chats, dispute resolution processes, or correspondence sent directly to us via email or the Website.

5.1.6. Technical and Usage Information
Data generated from your interactions with our Website, including device and connection details, page view statistics, traffic logs, advertisement data, IP address, and standard web log information.

5.1.7. Identity Verification Information
Additional personal information that may be requested for the purpose of verifying your identity —such as a government-issued ID, utility bill, or answers to security questions.

5.1.8. Data from Third Parties
We may also receive information about you from third-party sources, such as demographic data and browsing behaviour, to enhance our service delivery.

5.1.9. Credit and Risk Management Information
Where applicable and permissible by law, we may conduct credit checks by obtaining relevant data from credit reporting agencies, particularly in cases of outstanding payments or debt recovery.

6. Marketing
6.1. We recognise that it is necessary for you to provide certain personal information in order to complete transactions and receive services through our Website. Biomax Green is committed to protecting this information and does not sell or rent your personal data to third parties for their marketing purposes without your explicit consent.
6.2. However, we may combine your personal information with data collected from our affiliated companies or other sources to improve, personalise, and enhance the delivery of our services, content, and advertising. This may include tailoring the user experience, promotional content, and recommendations based on your usage patterns.
6.3. If you do not wish to receive marketing or promotional communications from us, or to participate in any advertisement personalisation or customisation programs, you may manage your preferences at any time by:
• Following the opt-out instructions included in our marketing emails or messages.
• Adjusting your communication settings in your user account (where applicable); or
• Contacting us directly through the contact methods provided in this Policy.
6.4. Please note that opting out of marketing communications will not affect your receipt of administrative or transactional communications related to your account or orders (e.g. order confirmations, billing notices, service updates).

7. Use Of Personal Information

7.1. The primary purpose for collecting your personal data is to facilitate transactions, enhance user experience, and enable effective communication with you. By providing your personal data, you consent to Biomax Green using such information for the following purposes:

7.1.1. To provide the services, products, and customer support that you request or require.

7.1.2. To manage and resolve disputes, collect fees, and troubleshoot technical or user-related issues.

7.1.3. To detect, prevent, and investigate potentially prohibited or illegal activities, and to enforce our Terms and Conditions.

7.1.4. To customise, measure, and improve our services, user interface, content, and advertising.

7.1.5. To inform you about our products, services, promotions, or those offered by our affiliated entities, where legally permissible.

7.1.6. To send you targeted marketing messages, service updates, and promotional offers, in accordance with your communication preferences.

7.1.7. To verify the accuracy of your information and compare it with data from third parties, where necessary, for security or identity verification purposes.

8. Cookies
8.1. If you leave a comment on our Website, you may opt to save your name, email address, and Website in cookies. These cookies are for your convenience, so you do not have to re-enter your details when posting subsequent comments. These cookies will remain active for one (1) year.
8.2. If you have an account and log in to the Website, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain any personal data and is deleted when you close your browser.
8.3. Upon logging in, we will also set up several cookies to save your login information and display preferences. Login cookies last for two (2) days, and screen options cookies last for one (1) year. If you select “Remember Me,” your login will persist for two (2) weeks. Logging out of your account will remove the login cookies.
8.4. If you edit or publish content on the Website, an additional cookie will be stored in your browser. This cookie does not contain any personal data and simply indicates the post ID of the content you edited. It expires after one (1) day.

9. Embedded Content from Other Websites
9.1. Articles or content on this Website may include embedded material such as videos, images, articles, or other media from third-party Websites. Such embedded content functions in the same manner as if you had directly visited the source website
9.2. These third-party Websites may collect information about you, utilize cookies, implement additional third-party tracking technologies, and monitor your interaction with the embedded content. This may include tracking your engagement if you have an account and are logged in to the third-party Website.

10. Analytics
10.1. To enhance the online experience for our customers, Biomax Green incorporates analytics tools that collect the following types of information:
10.1.1. Device Information: This includes your IP address, browser type and language, operating system, platform type, gaming platform, device types, and device identifiers such as unique identifiers, advertising IDs, or gaming platform identifiers.

10.1.2. Usage Information: This covers files you download, domain names and landing pages you visit, your browsing activity (including clicks, scrolling, keystrokes), pages viewed, advertisements viewed or interacted with, forms or fields you complete or partially complete, search terms used, email open rates and interaction with content, access times, error logs, and other related information.

10.1.3. Location Information: This includes approximate location data such as city, state, and ZIP code based on your IP address, as well as information derived through Wi-Fi triangulation.

10.1.4. Viewing Behaviour: This includes details about the content you view, quality of service metrics (such as page load times), and advertisements shown to or interacted with by you.

10.1.5. Offline Information: Certain information may be collected and stored while you are offline and subsequently transmitted to us once you reconnect to the Internet, regardless of the device or location from which you connect.

11. Disclosure Of Your Information
11.1. We may disclose your personal information if such disclosure is required by law, regulation, or legal process, or if we are compelled to do so by any governmental or regulatory authority with jurisdiction over us.
11.2. Any such disclosure will be made in compliance with applicable data protection laws and only to the extent necessary to satisfy the relevant legal obligation.
11.3. Where permitted by law, we may also disclose your information to enforce our rights, protect our property or safety (or that of others), investigate fraud, respond to a request from law enforcement, or as part of a legal proceeding.

12. Who We Share Your Data With
12.1. We may share your personal data with third parties in the following circumstances, always in accordance with applicable data protection laws:
12.1.1. Third-Party Service Providers
We engage third-party service providers to perform business operations on our behalf. These include, but are not limited to, providers involved in order fulfillment, delivery, payment processing, marketing support, data analysis, fraud prevention, search and link functionalities, and customer service. These providers are granted access only to the personal information necessary to perform their functions and are contractually obligated not to use such data for any other purpose.

12.1.2. Promotional Partners
On occasion, we may send promotional offers to selected groups of users on behalf of other businesses. In such cases, we do not share your name, address, or other identifying information with these businesses. If you prefer not to receive such communications, you may opt out by adjusting your preferences in your account settings.

12.1.3. With Your Consent
We may disclose your information to third parties where you have explicitly requested us to do so or have been clearly informed and consented during your use of a specific service.

12.1.4. Law Enforcement and Government Authorities
We may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental officials upon receiving a verified legal request related to criminal investigations, alleged illegal activity, or other lawful matters. Disclosed information may include, but is not limited to, name, contact details, IP address, user ID history, complaint records, and transactional history.

12.1.5. Brand Protection and Legal Investigations
We may disclose personal data to participants of intellectual property protection programs or other entities under confidentiality agreements if we, in our sole discretion, deem it necessary in relation to investigations of fraud, intellectual property infringement, piracy, or other unlawful activity. The information disclosed may include name, address, contact information, email, and company name.

12.1.6. Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets involving Biomax Green, we may transfer your personal data to the relevant third-party entity. In such cases, we will ensure that the recipient is contractually obligated to protect your personal data in a manner consistent with this Privacy Policy. Should your data be handled in a manner inconsistent with this Policy, you will be notified accordingly.
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12.2. Disclosure in Case of Breach or Investigation
If Biomax Green has reasonable grounds to believe that a user is in breach of this Privacy Policy or any of the Website’s Terms and Conditions, we reserve the right, in our sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, rightful owners or interest holders, and/or affected third parties in the investigation of any potential or actual criminal or civil wrongdoing.
In such instances, Biomax Green may disclose a user’s identity, contact details, and transaction-related information in response to lawful requests from government or law enforcement bodies, or under legal obligations including subpoenas or court orders. Disclosure may also occur if Biomax Green believes, in good faith, that such action is necessary to protect its own interests. We shall not be liable for any damages or consequences arising from such disclosure, and users agree not to hold Biomax Green liable for any resulting action.

13. How Long We Retain Your Data

13.1 Comments and Metadata
If you leave a comment on the Website, the comment and its associated metadata will be retained indefinitely. This allows us to recognize and automatically approve any follow-up comments, thereby avoiding unnecessary moderation delays.

13.2. Registered User Accounts
For users who register an account on our Website (if applicable), we retain the personal information provided in their user profile for as long as the account remains active. Registered users may view, update, or delete their personal information at any time, except for their username, which cannot be changed. Website administrators also have access to this information and may modify it as necessary to ensure data accuracy or compliance with our policies.

13.3. Retention for Legal, Contractual, or Business Purposes
We may retain certain personal data even after an account is closed or deleted if retention is reasonably necessary to comply with legal obligations, resolve disputes, enforce our agreements, support business operations, or for legitimate archival and audit purposes.

14. What Rights Do You Have Over Your Data

14.1. If you have an account on this Website, or have submitted comments or other personal information, you may request an exported copy of the personal data we hold about you, including any data you have provided.

14.2. You may also request the correction or deletion of your personal data, subject to certain limitations. This right does not extend to data we are required to retain for legal, regulatory, administrative, or security purposes, including but not limited to record-keeping obligations, fraud prevention, or the enforcement of our Terms and Conditions.

14.3. All data access or deletion requests must be submitted through the appropriate channel, such as via your user account dashboard or by contacting us directly using the contact information provided in this Policy.

15. Where We Send Your Data
15.1. Visitor comments and other user-submitted content may be checked through automated spam detection services, which may be operated by third parties and may be located outside of Singapore.
15.2. Your personal data may also be transferred to and processed by third-party service providers or partners who assist us in operating the Website, fulfilling orders, analysing data, or delivering communications. These third parties may be in jurisdictions outside of Singapore, and in such cases, we take appropriate steps to ensure that your personal data continues to receive a standard of protection comparable to that provided under the Personal Data Protection Act (PDPA) 2012 of Singapore.

16. How We Protect Your Data
16.1. At Biomax Green, the protection of your personal data is a top priority. We have implemented technical, administrative, and organizational safeguards to ensure your data remains secure. Our internal teams are regularly trained on their responsibilities concerning data protection and the serious consequences of any security breaches.
16.2. To minimize the risk of loss, misuse, unauthorized access, disclosure, or alteration of your personal data, we have adopted the following security measures:
16.2.1. Advanced Malware Protection: Use of updated antivirus and anti-malware software to safeguard our devices and systems.
16.2.2. Data Encryption: Application of encryption protocols during transmission and storage of personal data to prevent unauthorized access.
16.2.3. Trusted Service Providers: Partnering with third-party service providers that adhere to recognized IT security standards and practices.
16.2.4. IT Security Policies: Implementation of internal IT policies, including the use of strong passwords and restrictions on unauthorized software installations.
16.2.5. Staff Education: Ongoing training for our team to remain vigilant against malware, phishing, and social engineering attacks. Staff are also required to avoid discussing confidential matters in unsecured environments and are strictly prohibited from disclosing client information without authorization.
16.3. While we are committed to safeguarding your data using industry best practices, please note that no method of transmission over the Internet or method of electronic storage is completely secure. Despite our best efforts, we cannot guarantee absolute security. You acknowledge that third parties may unlawfully intercept or access transmissions or private communications, and that other users may misuse personal data collected through the Website. Therefore, while we strive to protect your information, we do not warrant that your personal information will always remain completely secure.

17. Personal Data Officer
17.1. Biomax Green has appointed a Personal Data Officer who is responsible for overseeing the implementation and enforcement of reasonable measures to protect users’ personal data and to prevent unauthorized access, use, disclosure, or loss.
While all reasonable steps are taken to ensure the security of your data, the Personal Data Officer shall not be held liable for any damage or loss resulting from unforeseen incidents such as hacking, cyberattacks, or other risks inherent to internet use that occur despite the implementation of technical safeguards. Additionally, the Personal Data Officer shall not be responsible for any disputes or consequences arising from content posted by users on the Website.

17.2. If you have any questions, feedback, or complaints regarding the handling of your personal data, you may contact us by email at info@biomaxgreen.com or through the Contact Us form available on the About Us page of our Website.

18. No Spam, Spyware or Spoofing
18.1. Biomax Green and its users do not tolerate spam. You are strictly prohibited from adding users of this Website to your mailing lists (whether electronic or physical) without their express prior consent.
18.2. You may not use any of our communication tools or features to send unsolicited or unauthorized communications, including spam, promotional materials, or content that would violate these Terms or any applicable law.
18.3. We may use automated systems and manual review to monitor, detect, and filter out spam, phishing attempts, viruses, or other malicious content transmitted through our communication tools. However, such messages are not stored permanently.
18.4. If you receive any suspicious or spoofed messages appearing to be from Biomax Green, please report them to us immediately by submitting a report via the Contact Us form located on our About Us page.
18.5. Biomax Green does not sell, rent, or disclose email addresses or other personal information collected through these tools for unsolicited marketing purposes.